We know we provide excellent home care – but we’re delighted that our clients and their relatives are happy to endorse us. We’ve provided a sample of some of their feedback below, as well as some of the findings of our latest Care Quality Commission inspection report.
"I am more than satisfied with the care and service provided. I believe I am treated as a person who matters to them and their kindness is absolutely genuine."
"I am very happy with the service – I feel like a King! Thank you."
"I have been having care services for quite some time from Birchwood Care Services. I’ve always found the staff very pleasant. When they call on me they are kind, caring and very pleasant. We always have a laugh too!"
"Mum and Dad have benefited greatly from the care Birchwood has provided to them over the past two years. The carers who come in to cook lunch are kind, considerate and attentive to their needs, and the service has helped my parents to continue living independently in the comfort of their own home."
"I have always been very pleased with the carers I have had, they have been kind, friendly and helpful. Also, they are smart, clean and tidy and always do the work I ask them to do. Years ago they looked after me and my meal, now I am a lot better – they look after my house for me!"
"Very good service."
"I have been very satisfied with the early and late care services you have provided in the past and I really rely on them. Thank you for caring so much."
Our latest Care Quality Commission Inspection Report was carried out in August 2015; we were found to be good in all aspects. You can read the full report here, but this is a sample of the observations made by the inspectors:
"There were enough qualified, skilled and experienced staff to meet people's needs. Staffing levels were calculated according to people’s changing needs."
"People were satisfied with how their care was delivered."
"People were supported to manage their medicines in a safe way."
"People’s privacy was respected and people were supported in a way that respected their dignity and independence. The staff promoted people’s independence and encouraged them to do as much as possible for themselves."
"The registered manager was proactive in keeping up to date with relevant best practice guidance in person centred care and the care of people living with dementia. They encouraged and enabled staff to improve their knowledge and skills on an ongoing basis. Staff had completed the training they needed to care for people in a safe way. They had the opportunity to receive further training and qualifications specific to the needs of the people they supported. All members of staff received regular one to one supervision sessions and were scheduled for an annual appraisal to ensure they were supporting people based on their needs."
"They all seem well trained and I have really good contact with the office when I need to; they’re very friendly and helpful."
"The supervisor tends to tell the new carers of my condition before they arrive, so they know what to do for me."
"The carers really understand my condition."
"They treat me like a king. If they’re running late they always phone me. I have no complaints whatsoever. I couldn’t ask for any better treatment."
"They’re always very polite, kind and careful with me."
"We’re great friends with the carers now. I can hear them having a laugh and a joke with my husband while they’re helping him."
"My husband is really happy with the care he receives; the carers are nice and friendly."