We know we provide excellent home care – but we’re delighted that our clients and their relatives are happy to endorse us. We’ve provided a sample of some of their feedback below, as well as some of the findings of our latest Care Quality Commission inspection report.

What our clients and their families tell us

“I have already recommended Birchwood Care Services to several people who have asked my opinion and have had no hesitation in doing so. My helpers are efficient, willing and adaptable.”

P.F, Client, March 2021

“I was very pleased indeed to have my carer look after me so well and for her to make such a transformation in the house. She was very patient and good to work with.”

Gillian M, Client, February 2021

“When elderly relatives needed care I contacted Birchwood Care Services as I was impressed by the range of services offered. From the first contact by phone I was reassured by the efficiency of the response and my confidence was well placed. All calls have been answered with patience and helpfulness. All the carers have been kind and caring and have continued to meet my needs – their visits were looked forward to and enabled the couple to stay in their home as long as possible. The family are grateful for the efficiency, humanity and dedication shown and would happily recommend Birchwood to anyone.”

5* from Iris F (Sister-in-law of Client), May 2020

“My mother was very well looked after, they were very polite and called out to her when entering the property, asked how she was and always ready to do what was needed. The girls do their job with a smile and cheered my mum upon arrival. Nothing ever seemed too much trouble for any of them. My heartfelt thanks go out to them.”

5* from A. H. (Daughter of Client), May 2020

“I am so pleased to have found you all at Birchwood. It has made a huge difference in my sister’s life and the rest of the family, who are so grateful. The situation was difficult. My sister really looks forward to meeting up with her carer and gets quite excited at the thought of an outing. You are all brilliant, caring, helpful, and empathetic.”

5* from J. S. (Sister of Client)

“My brother and I have been very impressed with the care Mum has received since you took over her care in March 2020. It is great to hear that Mum and her regular carer have developed an excellent relationship, which can’t always be easy when dealing with a client with moderately advanced dementia. I have not been able to visit Mum since 20th March so am very grateful that your staff has kept me well informed. Finally, glad to hear that a third daily visit has been introduced. Thank you for all you are doing.”

Maurice K. (Son of Client)

“Birchwood have been amazing. Very kind and considerate and my Mum’s carer has been fantastic with my Mum. I would highly recommend Birchwood.”

5* from C. B. (Daughter of Client) 

“I am more than satisfied with the care and service provided. I believe I am treated as a person who matters to them and their kindness is absolutely genuine.”


“I am very happy with the service – I feel like a King! Thank you.”


What the inspectors say

Our latest Care Quality Commission Inspection Report was carried out in December 2017; we were found to be good in all aspects. You can read the full report here, but this is a sample of the observations made by the inspectors:

“There were enough qualified, skilled and experienced staff to meet people’s needs. Staffing levels were calculated according to people’s changing needs.”

“People were satisfied with how their care was delivered.”

“People were supported to manage their medicines in a safe way.”

“People’s privacy was respected and people were supported in a way that respected their dignity and independence. The staff promoted people’s independence and encouraged them to do as much as possible for themselves.”

“The registered manager was proactive in keeping up to date with relevant best practice guidance in person centred care and the care of people living with dementia. They encouraged and enabled staff to improve their knowledge and skills on an ongoing basis. Staff had completed the training they needed to care for people in a safe way. They had the opportunity to receive further training and qualifications specific to the needs of the people they supported. All members of staff received regular one to one supervision sessions and were scheduled for an annual appraisal to ensure they were supporting people based on their needs.”

What our clients told the inspectors

“They all seem well trained and I have really good contact with the office when I need to; they’re very friendly and helpful.”

“The supervisor tends to tell the new carers of my condition before they arrive, so they know what to do for me.”

“The carers really understand my condition.”

“They treat me like a king. If they’re running late they always phone me. I have no complaints whatsoever. I couldn’t ask for any better treatment.”

“They’re always very polite, kind and careful with me.”

What our clients’ relatives told the inspectors

“We’re great friends with the carers now. I can hear them having a laugh and a joke with my husband while they’re helping him.”

“My husband is really happy with the care he receives; the carers are nice and friendly.”

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