Health & Safety

Health & Safety

At Birchwood Care Services, health and safety sets the foundation for what we do. We work hard to create a safe environment that supports the well-being of our clients and carers. Part of that is ensuring we comply with national regulations such as CQC, as well as industry guidance and best practice. 

We balance this rigorous approach to health and safety with our personalised, patient-centred approach to care. We still put loving care at the heart of everything we do, but we also ensure that health and safety are reflected in our processes and principles, including the Birchwood Promise

PPE

Each carer has access to Personal Protective Equipment (PPE), including masks, gloves, aprons, hand sanitiser and visors. This is to protect both the carer and the client, acting as a barrier against pathogens and helping those more susceptible to infections.  

Training

Birchwood Care Group has over 30 years of healthcare experience, and every team member is an experienced and highly trained professional. This means that we are qualified to assist with medication regimes, including stoma and catheter care. We can also provide support for more complex conditions, including dementia and Alzheimer’s. We are part of Dementia Friends and regularly refer to their resources and ethos. 

We understand that health and safety are part of an ecosystem. This is why we will always liaise with other health professionals over more complex medical conditions, to ensure that clients are receiving the best care for their needs. Team members also regularly gather on site for additional training to ensure we all keep refreshed and updated on best practices in our industry. 

Our training also includes soft skills and how to support mental and emotional well-being. We cover things like the ‘Dignity Dos’ to ensure that our high-quality services are always respectful so that clients can feel comfortable and dignified when receiving care. Our team understand the signs of loneliness, depression, and isolation, and are trained to assist and support clients who are at risk of, or already experiencing, these where possible. 

Connection

We understand how important it is for loved ones to feel more in touch with our carers. That’s why we send newsletters giving regular updates, as well as maintaining an active presence on social media

Exercise and wellbeing

Keeping mobile is essential for our clients’ well-being, and our companionship service means we can accompany clients on walks and journeys. Whether this is a quick run to the shops or a trip further afield, we support clients to have the opportunity to spend time outside in a safe and enjoyable way. 

Safety doesn’t compromise independence  

We will always keep you safe, but this doesn’t mean losing your autonomy. Your personalised care process will always be adapted in a way that allows you to live life on your own terms.  

You can learn more about our commitment to adult safeguarding here. Our carers also use Access Care’s app and QR code method to track and record visit information independently and ensure visits are completed as and when they should be. 

Want to learn more? Have a look at the services we offer, or get in touch today. 

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